Members
US Family Health Plan exists for one reason: to provide high quality care and service to our members. It’s an ongoing mission that we take seriously. Year after year, our patient satisfaction ratings are among the highest of any health plan, military or otherwise, in the nation. If you ever have questions or problems, just give us a call. Our Member Services staff is located right here in Boston, and instead of automated phone menus you’ll reach an actual person who can help you.
- Toll free: 1-800-818-8589
- Hours: Monday through Friday from 8:30 a.m. to 5:00 p.m.
Updates
What’s new at US Family Health Plan? Look for news, updates, and special announcements here.
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How-tos
For details on how the Plan works—how to get a referral, how to use the POS option, etc.—check here.
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Member Handbook
The latest edition of our Member Handbook is available as a pdf file which you can search online or download to your computer.
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Pharmacies and Medications
How to get your prescriptions filled—and where.
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Secure Member Portal
We’ve added some self-service capabilities for your convenience. You can log in and check referrals or see any claim that has been entered into the system on your behalf, including any claims that may have been denied or paid under the POS option. You can request a replacement ID card. You can change your PCP.
Please note that any enrollment changes, such as a change of address or adding a newborn, need to be done through DEERS in order to keep your enrollment up to date. If you’d like help with that, just call our member service staff for assistance.
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